Are you curious, independent, intrigued by solving complex problems and interested in joining a team with the knowledge and support to solve them? If so, then the Billing Escalations team is the right fit for you.

As a Billing Escalations Account Manager 1 within the Commercial & Investment Bank, you will become a subject matter expert in the analysis billing system, joining a team that is passionate about streamlining the client billing experience. You will address fee related questions, investigate issues, and craft strategic billing solutions for our Sales, Service, Product, Operations, Revenue Management, Finance and Controls partners. You will monitor and proactively alert the relationship teams to intercept errors and manage revenue risk exposure. You will learn the end to end impacts of billing maintenance, adjustments and refunds. You will be asked to challenge the status quo and take ownership of our processes. In the role you will support partner inquiries and provide comprehensive resolutions across lines of business; developing and implementing billing policies and controls as well conducting partner training.

Job responsibilities

Deliver options for solutions to client/stakeholder needs via consultations on complex billing set-ups in partnership with Sales, Service, Product, Billing Implementations and TS Billing Operations Track and categorize escalations to identify common trends and opportunities for process improvements and trainingProactively reach out to relationship team to flag billing anomalies or variances to identify root cause  Provide on-the-spot training with best practices and ways to avoid errors going forwardAssist in analysis and research to identify trends and opportunities Evaluate procedures and job aides used by the team and raise clarifications or detected outdate infoReview existing methods and propose improvements through procedural changes, training, automation, enhancements, etc.

Required qualifications, capabilities, and skills

Detail-obsessed with innovative mindset and excellent problem solving and critical thinking skills to identify, understand and address operational and technical issuesEffective communicator with experience in resolving conflict and facilitating decision-makingIntermediate skills in MS Excel Prioritization skills Data analysis skills Team player with demonstrated ability to work in and support a cohesive, collaborative & inclusive work environment

Preferred qualifications, capabilities, and skills

Core cash Treasury Services experienceBachelor’s Degree with 2+ years relevant experienceExperience in Microsoft Excel, PowerPoint, AccessBusiness analysis, database querying and process mapping experience preferred