Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Are We Looking For in This Role?
Minimum Qualifications

High School Diploma or EquivalentMust have a minimum of 6 months of recent contact center and or work from home contact center experience in the last 18 monthBilingual Spanish & English requiredPlease note this position will require a bilingual certification test to be completed & passed prior to offer.  If you do not have a minimum of intermediate Spanish you will not qualify.The pay for this role is $15.00 per hour plus a 20% language differential once you begin taking Spanish calls. This will get you to a total of $18.00 per hour. This is an entry level role and the pay is non-negotiable.You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule.Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.You will be required to complete a background check. The background check will include a Criminal check, Drug Screen, Credit Check( must be under $5k in collections excluding medical), Verification of Education and Verification of Employment going back 10 years.This role requires you to be on camera at all times while working.This role is not bonus eligible.Onsite, working at our Tempe, Arizona call center.

Preferred Qualifications

One full year of recent contact center or work from home contact center experience.Banking, Fraud, and or Collections experience.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.