The University of Maryland, Baltimore’s Support, Advocacy, Freedom, and Empowerment (SAFE) Center for Human Trafficking Survivors is seeking a Spanish speaking Anti-Trafficking Case Manager (Community Program Specialist). The Human Trafficking Case Manager will provide crisis intervention and case management services to domestic and foreign national victims of human trafficking. This is a full-time position. The SAFE Center will provide Human Trafficking Case Managers with crisis intervention and case management training. This is a full-time position located in College Park, Maryland, offering the flexibility of a hybrid/remote work arrangement. Candidates will be required to complete a background check. Candidate will be able to nights and weekends as necessary.

The University of Maryland Support, Advocacy, Freedom, and Empowerment (SAFE) Center for Human Trafficking Survivors provides direct services, research, and advocacy in the field of human trafficking. Through in-house service provision and collaboration with partners, the Center provides comprehensive social, legal, mental health, medical, and economic empowerment services to adult and child survivors of sex and labor trafficking. The SAFE Center is a collaboration between the University of Maryland, Baltimore (UMB), and the University of Maryland, College Park, through their strategic partnership, MPowering the State. More information is available on the SAFE Center’s website at www.umdsafecenter.org.

Benefits Information:
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Primary Duties
Immediate Crisis Intervention

Rotate in a weekly on-call schedule to respond to calls from local and federal law enforcement for assistance with crisis victim services. An on-call week includes after- hours response and the weekend. If the case manager is called out to respond, adjustments in their schedule will typically be made to account for the extra hours worked. Assist with all aspects of crisis intervention including meeting with the trafficking survivor in a secure location, providing for emergency needs like food and/or clothing, shelter placement, and safety planning; assessing for emergency medical, mental health, or substance abuse support and making required connections; assisting with transportation and interpretation needs; providing supportive counseling; and making a follow up or service transfer plan. Communicate with appropriate SAFE Center staff and complete reporting for new intakes. Follow all SAFE Center safety protocols and procedures. Assist in development of crisis intervention protocols and resources, and in possible recruitment of volunteers.

Longer-Term Case Management

Create individualized service plans that help survivors identify and reach their goals through life skills capacity building, employment and education assistance, and economic empowerment programs. Assist clients in completing applications for public benefits, housing, medical and dental care. Accompany clients as needed. Conduct intake, assessments, and outcome evaluations as needed. Supervise or lead some weekend client community-building activities and outings. Manage case files and provide progress notes after each client interaction. Maintain written records of all needs, service plans, and goal achievements.Review and revise crisis intervention and case management protocol, polices, and procedures as needed.Assist with data collection and analysis and grant reporting. Coordinate meetings with law enforcement, human trafficking task force managers, and others.

Perform other duties as assigned.

Education: Bachelor's degree. Degree in social sciences, such as social work or psychology preferred.
Experience: Two (2) years of community program coordination, development, oversight, or administration. Demonstrated experience working with survivors of trafficking, sexual assault, domestic violence, or other crimes or trauma; or experience working on a crisis hotline or on overnight shifts as a rape crisis advocate, EMT, suicide prevention counselor, or other emergency/crisis response is preferred.
Other: Related experience may be substituted for education. Verbal and written fluency in Spanish is strongly preferred.

Knowledge, Skills, and Abilities:

Ability to gather and assess information, weigh options, and exercise excellent independent judgment.  Excellent interpersonal skills, cultural humility, and a demonstrated ability to effectively interact with a diverse client population, including with individuals who have limited English proficiency.  Empathetic and skilled in active listening. Organized, flexible, and able to multi-task; embracing of change.  A positive, cooperative, affirming, and professional demeanor with clients, partner organizations, volunteers/interns, and team members.  Resilient and solution-focused; committed to creative problem solving. Desire and ability to work together with professionals of other disciplines (law, economic empowerment, medical, etc.) as part of a multi-disciplinary team on behalf of clients. Must have a current, valid drivers’ license and be able to drive a car.

Hiring Range: $58,000 - $65,000, commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Talent Recruitment department at HRJobs@umaryland.edu.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Education: Bachelor's degree. Degree in social sciences, such as social work or psychology preferred.
Experience: Two (2) years of community program coordination, development, oversight, or administration. Demonstrated experience working with survivors of trafficking, sexual assault, domestic violence, or other crimes or trauma; or experience working on a crisis hotline or on overnight shifts as a rape crisis advocate, EMT, suicide prevention counselor, or other emergency/crisis response is preferred.
Other: Related experience may be substituted for education. Verbal and written fluency in Spanish is strongly preferred.

Knowledge, Skills, and Abilities:

Ability to gather and assess information, weigh options, and exercise excellent independent judgment.  Excellent interpersonal skills, cultural humility, and a demonstrated ability to effectively interact with a diverse client population, including with individuals who have limited English proficiency.  Empathetic and skilled in active listening. Organized, flexible, and able to multi-task; embracing of change.  A positive, cooperative, affirming, and professional demeanor with clients, partner organizations, volunteers/interns, and team members.  Resilient and solution-focused; committed to creative problem solving. Desire and ability to work together with professionals of other disciplines (law, economic empowerment, medical, etc.) as part of a multi-disciplinary team on behalf of clients. Must have a current, valid drivers’ license and be able to drive a car.

Hiring Range: $58,000 - $65,000, commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Talent Recruitment department at HRJobs@umaryland.edu.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.