Description We are in search of a Bilingual, English/Spanish, Customer Service Representative to be a part of our team operating in the motor vehicle industry, located in Houston, Texas. The role involves clerical work and customer interaction regarding accident details, liaising with insurance agencies, and handling related inquiries. This position offers a long term contract employment opportunity. Responsibilities: • Communicate with customers to gather information about accidents, including details of the incident and parties involved • Interact with customers in both English and Spanish, providing top-notch customer service • Contact insurance companies such as Geico to update established claims • Engage in regular communication with attorneys as needed • Ensure all customer details and interactions are recorded accurately and efficiently • Monitor customer accounts and initiate appropriate action when necessary • Process customer applications related to motor vehicle incidents • Maintain a high level of organization to manage multiple tasks and customer accounts simultaneously Requirements • Must be fluent in both English and Spanish languages • Proven experience in a customer service role • Excellent communication skills in both languages • Ability to translate complex information to customers in a clear and concise manner • Strong problem-solving skills and ability to handle complaints • Must be able to multitask and manage time effectively • Strong interpersonal skills to build relationships with customers • Ability to work in a fast-paced environment • Proficiency in using computer systems and software • Must have a customer-oriented approach • Ability to work in a team and collaborate effectively with colleagues • High school diploma or equivalent; higher education degree is a plus • Willingness to work in shifts or flexible hours when needed • Knowledge of customer service best practices and industry standards • Must be detail-oriented and possess strong organizational skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .