We are looking for a highly organized and motivated Business Intelligence Engineer to join the worldwide sub same day team, part of the broader Delivery Experience org. The team owns innovations around delighting customers around the world with a growing assortment of fast, innovative, and convenient delivery programs like One-Day and Same-Day delivery designed to help customers get their stuff when and where they need it. On the Delivery Experience team, we are constantly innovating to help our customers get even faster delivery, on an ever-broader assortment of products, with ambitious goals to expand these global delivery services to more and more cities each year while continually improving speed of delivery.

In this role you will work closely with product managers, marketers, and engineering leaders to derive quantitative insights about how customers navigate our products, identify opportunities for improvement, and shape strategic recommendations. You will be responsible for developing and maintaining insights, developing dynamic dashboards for our business partners, defining new metrics to inform the business, as well as conducting ad-hoc and strategic analyses. You have the capability to extract, manipulate, and summarize large sets in analysis through the use of business intelligence and reporting tools. You will partner closely with Product Managers to solve business problems and should be skilled at translating complex or ambiguous problem statements into analytic requirements. Additionally, you will act in an analytic consultative capacity and can articulate the “so-what” of your analytic results to senior leadership.
A successful candidate will develop a strong understanding of our business and make data-driven conclusions. They will be comfortable with ambiguity while working in a fast-paced dynamic environment. They will also continuously learn new systems, tools, and industry best practices to help design new tools that help our team automate, and accelerate analytics.
The position can be based in NYC (JFK27) or Bellevue (SEA82)


Key job responsibilities
- Own the development, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business
- Partner with operations and business teams to consult, develop and implement KPI’s, automated reporting solutions and infrastructure improvements to meet business needs
- Develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support business needs
- Perform both ad-hoc and strategic analyses
- Strong verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams.