Job Title:

BI Associate (TCF)

Job Description

Responsible for managing, maintaining, and building reporting tools for performance management in a call center environment. This position creates and maintains standard and client reporting to fulfill contractual reporting obligations and standard organizational reporting.

Essential Functions / Core Responsibilities

1. Automation of reports from internal and client systems and distribute reports to relevant stakeholders.

2. Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.

3. Add and enhance existing reporting solutions making report modifications.

4. Identifies key issues and patterns from partial/conflicting data.

5. Partner with business to communicate, coordinate the retrieval, processing, and distribution of reports.

6. Reconcile databases and resolve any discrepancies.

7. Develop and maintain efficient performance reporting processes, databases and structure integrity

Standard Profile

- 5-6 years of experience

- Bachelor's Degree preferred

- Excellent communication skills, both written and verbal

- Advanced Microsoft Office skills

- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.

- Self-starter, strong sense of urgency, and works well under pressure.

- Excellent attention to detail.

Career Framework

- Has developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience.

- Typically acts as a lead, coordinating the work of others, but not a supervisor.

- Works autonomously within established procedures and practices.

- Anticipates patterns and links, looks beyond the immediate problem to the wider implications.

- Generates new and innovative solutions to complex problems.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Location:

PHL Work-at-Home NCR QC

Language Requirements:

Time Type:

Full time

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