JOB SUMMARY: The supervisor in Beverage is expected to insure the smooth operation of the service staff on all shifts and all outlets (Super Well, Chances, Range Bar, and Diamond Lounge). They must interact with the customers to ensure the Guest experience exceeds their expectations. The supervisor will be responsible for overseeing all phases of the outlet’s operations including but not limited to cleanliness standards, service standards, customer service standards, and safety standards. Responsible for interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees; productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employee’s complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

KEY JOB FUNCTIONS: Must be a role model and practice all 4 Service Behavior Standards. Uphold all standards set forth by the company with regards to customer service, customer satisfaction, cleanliness, and safety. Ensure all productivity goals set by the department are being met on each shift. Provide the proper training to each employee and conduct follow up sessions to ensure training is effective. Must schedule appropriately according to business levels to minimize costs and maximize service. Must be computer literate to perform end of shift functions such as payroll, ordering, scheduling, recaps, etc. Must have excellent written and oral communication skills. Must issue performance evaluations, positive and corrective feedback, disciplinary action, etc. .as well as keep great employer/employee relationships and keep the lines of communication open.

EXPERIENCE/QUALIFICATIONS:  2 years’ experience, Non-Gaming, Alcohol Awareness Card, Health Card

PHYSICAL & MENTAL DEMANDS: Dexterity to utilize tools, Run, Bright lights, Sit for long periods of time, Stand for long periods of time or shift, Work in hot or cold temperatures, Walk Entire Shift, Maneuver in confined spaces, Dusty environment, Walk up and down stairs, Guest Contact, Reach, Bend, Stoop, Twist, Hear, Type/Computer Literate, Tolerate high noise areas, Speak/Read/Write/Understand English, Work in outdoor weather conditions (hot/cold), Work flexible schedules, Work in second-hand smoke environment, Push/Pull up to 100 pounds, Lift up to 50 pounds, Accurate money/chip handling