Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview
We are seeking an organized team player for our Employee Benefits Helpline, from mid-October through the end of November with some flexibility. This individual will engage with customers via phone and email, listen carefully, and provide information, resources, and follow-up regarding eligibility, enrollment, and claims. We need someone who is reliable, positive, well-organized, and can work well both independently and with our supportive and interactive team. The ideal candidate will be customer focused, detail-oriented, and tech savvy.

Essential Duties and Responsibilities

Answer calls on our Benefits Helpline, identify customers' needs, clarify information, research issues, and provide solutionsFollow up on questions via phone and emailDocument all communicationsRun reports to determine benefits eligibility, and use resources to research discrepanciesUse MS Excel to track, update, and reconcile informationFluency in written and spoken English is requiredQualificationsOne year or more call center experience managing inbound calls strongly preferredExperience with online enrollment, SAP, or HRISHighly self-motivated with a great deal of personal initiative and driveProven time-management skills with the ability to handle multiple interruptionsVery organized and detail-orientedAbility to speak directly to clients in a manner that inspires confidenceExperience collaborating within a teamExercise confidentiality and discretion; high level of integrityService oriented, very interactive

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.