Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

THE ROLE

The Bellman is responsible for providing porterage services as well as creating an exceptional and memorable moments to all guests. The Bellman is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the Bellman has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

RAFFLES HOTELS AND RESORTS

An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century. Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination. Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you “Arrive as a guest, Leave as a friend, and Return as family”.

 

KEY ROLES & RESPONSIBILITIES

 

Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guestsEnsure that all guests’ luggage and items are received and delivered promptly and properly upon arrival and departureDeliver all guests’ luggage in an efficient and courteous manner ensuring no damage is caused to the itemsEnsure all mails and packages are delivered promptly and handled in a systematic and efficient wayMaintains communication channels with all departments of the hotelReady to undertake all roles and functions of the Bellman TeamAssists other hotel department functions when the need arisesMaintain inventory levels and general upkeep of equipment and operating suppliesUpkeep personal grooming standards, ensure discipline, and efficiency of dutiesTraining and coordination with supporting departmentsIntuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiencesEnsures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by managementPerforms any duties and special projects as requested by management whether in your own department or any other department in the hotelReports any suspicious behaviour of guests and staff to the Managers and SecurityFollows Hotel Evacuation Policy in case of an Emergency
Qualifications

PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE

 

 

Possesses strong interpersonal skills and ability to communicate in second languageManages all guests/team members’ needs with equal driveCarries an eye for detail and an approachable demeanor for all guests and team membersComposed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalismSelf-driven approach to carry out assigned responsibilitiesEnsures security and confidentiality of guest and hotel information in accordance to company/country’s data security actHigh level of integrity, enthusiasm, dedication for continuous improvementEmbraces change and open-minded in a dynamic work environmentHas an understanding of the middle eastern clientele and cultureHas an understanding of key stakeholders in the luxury travel space