Welcome page Returning Candidate? Log back in! Bell Person- Tipped position Job Locations US-CT-New Haven Posted Date 19 hours ago(9/14/2024 11:45 AM) Requisition ID 2024-114570 # of Openings 1 Category (Portal Searching) Guest Services Location

New Haven Hotel

 

 

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

 

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities Use friendly and appropriate expressions when engaging guestsBe fully acquainted with the different points of interestAssist in making reservations for restaurants and limousines for our guests; assist in airline ticket requestsEnsure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting roomsEnsure that the public areas, bell closet are maintained, clean and tidyFollow-up with guest complaints to ensure that any problems are resolvedArrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areaUtilize bell carts effectively and with cautionEnsure the floor is covered 100% of the time, including the Front DeskDirect guests to the Front Desk or meeting roomsCall taxis and/or shuttle for guests as neededAssist, retrieve and load luggage for guestsNotify the Front Desk and Guest Services of VIP arrivals whenever possibleEngage in conversation with as many guests as possibleAttend all designated staff meetings and training sessionsComplete all tasks assigned by managerAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Excellent customer service skillsMust have strong communication, presentation, training and organizational skillsMaintain a professional business appearance, attitude and performanceMust be able to work a flexible schedule including weekends and holidaysCandidates must be able to speak fluent English End of Job Description #IND123 Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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