Behavioral Health Clinical Supervisor
Arab Community Center for Economic and Social Serv
Behavioral Health Clinical Supervisor
Department: Community Health & Research Center
Location: Sterling Heights, MI
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Job Title: Supervisor, Behavioral Health Clinical
Job Status: Full-time
Job Summary: Under limited supervision, the Supervisor of Behavioral Health Clinical is responsible for managing the daily clinical activities of the Behavioral Health Clinic. Leads defined work and/or projects of moderate scope and complexity. Provides oversight of staff, evaluates the programs overall effectiveness to ensure its consistency with the agency-s purpose, approach, policies and procedures. Uses specialized knowledge in office administration and skills obtained through experience, specialized training or certification to coordinate and/or perform a full range of administrative duties in support of the assigned functional unit. Must maintain a high level of confidentiality and responsible for the training and compliance of HIPAA laws.
Essential Duties and Responsibilities:
+ Supervise staff (plan, assign, monitor and manage the work of others)
+ Coach and mentor subordinates
+ Review performance and evaluate results achieved by subordinates and may ensure that performance is constantly meeting expectations and standards
+ Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
+ Provide staff training
+ Ensure program goals are met in accordance with funding requirements
+ Monitor and evaluate daily workflow and implement a process of continuous improvement
+ Advocate on behalf of client when providing necessary referrals and contacts with other departments, agencies and/or companies
+ Work with senior management to develop, implement and monitor effective programs
+ Manage the overall operations of the assigned functional area(s) to ensure that services and quality standards are maintained
+ Monitor the health needs of the agency-s target populations and adapt operations as necessary
+ Assure smooth operations and communication between Intake, Billing, Referrals, ACCESS and clinic operations
+ Interpret, apply and recommend changes to policies and procedures of assigned functional unit
+ Attend and participate in all meetings, including management meetings, related to assigned functional unit and/or projects which may include attending community-based meetings and maintaining community relationships
+ Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals
+ Advocate on behalf of clients when providing necessary contacts with other agencies/companies
+ Ensure licensing and credentialing standards are met and maintained
+ Must participate in all audits
+ May engage in the review and approve time worked and requests for time off
+ May perform functions of a direct report in their absence or as needed
+ May complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
+ May generate daily, weekly and monthly reports regarding clinic performance
+ Operate standard office equipment and use required software applications
+ Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
+ Intermediate to advanced concepts, principles and practices of office management
+ Community resources including social services agencies and crisis intervention providers
+ Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Skill in:
+ Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
+ Promote excellent customer service
+ Develop, implement and maintain office policies and procedures
+ Partner with other functional areas to accomplish objectives
+ Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
+ Interpret and apply policies and identify and recommend changes as appropriate
+ Organize and prioritize multiple tasks and meet deadlines
+ Communicate effectively, both orally and in writing
+ Establish and maintain effective working relationships at all levels of the organization and within the communities served
+ Speak and write in English
+ Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred
+ Maintain confidentiality of agency; protect patient confidentiality per policies and procedures
Educational/Previous Experience Requirements:
+ Minimum Degree Required:
+ Master-s degree
+ Required Disciplines:
+ Social Work, Psychology, Counseling or other behavioral health field
~and~
+ At least 3 to 5 years of management experience
+ Demonstrated competencies in assessment and treatment planning
+ Any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
+ Licenses/Certifications Required at Date of Hire:
+ Licensed Master Social Worker (LMSW)
+ Licensed Professional Counselor (LPC)
+ Licensed Psychologist (LP)
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel, up to 10%
Working Environment: Climate controlled office
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