A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Controls Reservation Book, accepts reservations and enters them accurately into the recordMaintains guest history files and uses information to enhance repeat guests experienceMaintains guest records to; record arrival, cover count, seat assignment, turnover, availabilityInspects menus to ensure cleanliness and acceptabilityGreets guests in a polite professional mannerDetermines guest needs, verifies table availability, assigns appropriate table for seatingGuides guests to appropriate tableAssists guests with seating, and presents menuEnsures removal of unnecessary place settings at occupied tablesNotifies server of guest seating, and communicates any special needs or requestsInspects dining room appearance constantly, assigns correction of deficiencies to appropriate team memberMonitors dining room activity, assists Servers and Assistants as needed to ensure performance to standardAssigns post meal side work, inspects dining room and service areas to ensure completion of all tasksOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Thorough knowledge of restaurant terminology and food service techniques and sanitation standardsExceptional guest service skillsExcellent management, leadership, communication and organizational skillsAbility to work flexible schedule to include weekends and holidays