We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with cost control methods and procedures by monitoring pars and inventory.Responds to guest needs and reports issues to Manager.Follows established quality assurance procedures to ensure acceptable health department and customer service standards.Assists in the set-up of banquet functions as required.Conduct pre-shift meetings before events to relay pertinent information about service, hotel activities and performance for excellence standards.Greet host and respond to requests in a friendly and courteous manner.Review function with all other necessary departments, insuring all requirements are met.Oversees all dining room service.Complete all banquet checks in a correct and timely manner.Assists in cleaning and reset set-up of banquet room(s).Assists Manager with administrative duties, as assigned.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.Provide positive communication and use Red Carpet Training skills with every patron and co-worker.Perform duties in a safe manner; report any potential safety hazards to management staff.Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.SUPERVISORY RESPONSIBILITIES: This job may or may not have supervisory responsibilities.Manages work procedures and expedites workflow.Provides coaching and counseling to team members. AUTHORITY TO ISSUE COMPS: NoACCESS TO GAMING AREA REQUIRED: Yes BRING US YOUR BEST.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or GED required; one year previous supervisory experience; or equivalent combination of education and experience. Minimum two years previous customer service experience required.Previous experience in Food & Beverage desired, but not required.Must be proficient in Microsoft applications (Excel, Word, and Outlook)Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Must have the ability to operate a manual and automatic transmission automobile.Ability to write reports and business correspondence.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Excellent verbal and written communication skills.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.
Possess ability to operate an adding machine and have basic computer skills.
REASONING ABILITY:
Should be able to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Cast Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Cast Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must occasionally lift and/or move up to 100 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Cast Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually very loud.Cast Member will be exposed to an environment containing unrestricted second hand tobacco smoke.All Cast Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded. STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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