Surfers Paradise, Queensland, Australia
6 days ago
Banquet Operations Manager

Why you’ll love Hilton

\n\nEndless career development opportunities, we are a global company with over 7,000 properties worldwide\nOur culture is who we are, work with the #1 Hospitality Company, ranked by Great Place to Work\nWhile you look after our guests, we look after you!  Access the industry's best Team Member Travel Program and see the world with Hilton\nDiscounts of up to 25-50% on products and services in participating Hilton outlets\nComprehensive training and support for your new role\nAccess to Hilton University training, offering more than 3000 learning programs\n\n

What will you be doing?

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As Banquet Operations Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest experience. You will be responsible for performing the following tasks to the highest standards: 

\n\nEngage, motivate, train and develop team members to deliver the most reliable, friendly experiences for our guests\nEnsure that service, food and meeting space presentation for all conferences and events are of the highest standard\nManage operating costs, identifying any areas for action\nMaintain good communication and work relationships in all hotel areas and with external customers and supplier\nEvaluate guest satisfaction levels with a focus on continuous improvement\n

What are we looking for?

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To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nRecord of success in Events Operations, specifically the ability to deliver great guest experience, build a strong and knowledgeable team, control operating costs, and build customer loyalty\nExceptional communication skills\nExcellent attention to details\nExceptional leadership skills to create a winning team\nBanquets and Events Operations experience in a managerial position in a hotel, restaurant or conference centre environment\n\n

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