Responsibilities:   The Banquet Houseperson ensures quality customer service to our guests during events and banquets.  Set up assigned event space according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Qualifications Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele is a plus.