People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.  ~Tony Davis, President

Job Summary

As a member of our hospitality team, the primary role of a Banquet Captain is to supervise and coordinate the activities of the Banquet associates during banquet events by supervising the set-up, food service, and breakdown of all events while maintaining effective communication with the guest to meet their needs and address any changes. This role will collaborate with the Banquet Manager to determine serving arrangements and additional staffing and equipment requirements such as table linen, china, glassware, and silverware as needed and the Banquet Chef to facilitate a smooth efficient flow of prepared dishes from kitchen to table. This role will also oversee the preparation of salads and coffee and ensure that the food is correctly garnished and arranged on plates before being served.

 

Detailed Job Summary

·         Consult with the Banquet Manager on serving arrangements, additional staffing needs, and equipment requirements for events.

·         Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.

·         Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.

·         Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.

·         Check-in servers, assign stations and communicate pre-assigned function side work duties.

·         Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.

·         Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.

·         Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.

·         Conduct server training as needed to maintain a well-trained and efficient Banquet staff.

·         Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.

·         Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.

·         Train and develop backup personnel for the position of Banquet Captain.

·         Report gratuities received within company guidelines and in compliance with federal regulations.

·         Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.