**Overview:** Fulfills and assists with management of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans. **Primary Responsibilities:** + Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems. + Scan and image documents. + Package and send loan folders and/or documents via external postal delivery. + Box, ship, retrieve and track folders and/or documents to and from storage warehouse. + Contact prior servicers or sellers for loan documentation, on an as needed basis. + Provide operational and project support to department Group Leaders. + Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner. + Assist with procedure writing. + Transport requested loan folders and/or documents to and from onsite business partners. + Track and query incoming and outgoing loan folders and/or documents via electronic and/or manual means. + Complete complex file room duties as assigned. + Assist with coordination for loan acquisitions and transfers. + Adhere to the Company’s standards for confidentiality. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** **Education and Experience** **Required :** Associates’ degree or a minimum of 2 years’ work experience **Education and Experience Preferred:** Minimum of 2 years’ relevant work experience **Physical Requirements:** Ability to lift up to 25 pounds M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.