Position Description:

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

 

We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. 

 

About You:

Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:

Helpful, friendly, approachable, enthusiastic and professional dispositionAccomplished inside sales leaderTenacious focus on the delivery of an exceptional customer experienceAccurate and efficient productivity, capable of working autonomouslyTeam player approach, capable of thriving in a continually changing environmentCritical thinking skills

 

Your Role:

In this role, you will build professional relationships with customers and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills and experiences to help cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will proactively help your team and our bank get better every day.

 

Our successful team members perform the following responsibilities every day:

Enthusiastically support the bank’s values and missionEngage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services and digital solutions, including deposits, loans, business online banking, mobile applications and treasury and merchant services, to meet those needsOpen and service complex small business and personal, consumer accountsConduct outbound sales calls and teleconsultingModel banking center lobby leadershipProactively serve as role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling and lobby managementCultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possibleDisplay a high degree of integrity, trustworthiness and professionalism at all timesActively promote teamwork, leading by example and taking initiative to assist othersComplete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team membersMaintain consistently good punctuality and attendance to workFollow Bank policy, procedures and guidelines to protect customers and bank assets

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

 

We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. 

 

About You:

Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:

Helpful, friendly, approachable, enthusiastic and professional dispositionAccomplished inside sales leaderTenacious focus on the delivery of an exceptional customer experienceAccurate and efficient productivity, capable of working autonomouslyTeam player approach, capable of thriving in a continually changing environmentCritical thinking skills

 

Your Role:

In this role, you will build professional relationships with customers and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills and experiences to help cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will proactively help your team and our bank get better every day.

 

Our successful team members perform the following responsibilities every day:

Enthusiastically support the bank’s values and missionEngage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services and digital solutions, including deposits, loans, business online banking, mobile applications and treasury and merchant services, to meet those needsOpen and service complex small business and personal, consumer accountsConduct outbound sales calls and teleconsultingModel banking center lobby leadershipProactively serve as role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling and lobby managementCultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possibleDisplay a high degree of integrity, trustworthiness and professionalism at all timesActively promote teamwork, leading by example and taking initiative to assist othersComplete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team membersMaintain consistently good punctuality and attendance to workFollow Bank policy, procedures and guidelines to protect customers and bank assets

Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

 

Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.