The National Sales Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. **Responsibilities:** + Support the US Consumer & Commercial Banking group in the development and execution of Sales Reporting. Position will be responsible for development and support of data sourcing, application and report components. + Work with senior leadership and business analysts to understand and document business needs for Sales Reporting. + Produce Sales performance reporting/business intelligence for all levels of the Consumer Banking organization; Audience includes Field Leadership, Product, Segment and Senior Leadership; Development lifecycle includes data analysis, KPI development, report design, and process/delivery automation. + Design, enhance, and maintain database objects hosted in Oracle, Teradata, and similar platforms. + Perform detailed analysis of data structures, indexes, partitions, and related database objects in order to provide recommendations for/implementation of strategies for data storage and performance optimization. + Perform periodic reviews of security configuration, information privacy controls, and access audits to ensure that data storage and accessibility adhere to corporate standards. + Work with team members to coordinate and collaborate on development projects, maintenance, and BAU tasks related to reporting and business intelligence development and data management. + Development and support of multiple data integration tasks (ETL) to support reporting. + Provide on-going data validation and performance metrics related to data integration. + Ensure automated reporting processes are running as expected. + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 6-10 years relevant experience + Analytical background with technical and problem solving skills + Ability to balance multiple projects and deadlines + Excellent verbal and written communication skills + Ability to work in a fast-paced team environment **Education:** + Bachelor’s/University degree, Master’s degree preferred DESCRIPCIÓN DE PUESTO Lograr resultados a través de la gestión de equipos de trabajo en una zona geográfica del país, garantizando los estándares de calidad que requiere el negocio. Así mismo, a través de habilidades de comunicación y diplomacia, debe guiar e influir en su equipo de trabajo para lograr los resultados esperados a fin de lograr los objetivos diarios. Debe planificar, implementar y evaluar estrategias de venta para el logro de objetivos de sus equipos de trabajo. Escolaridad: Maestría preferentemente Experiencia laboral: 6 años de experiencia en ventas Experiencia en atención y servicio al cliente. Gestión de equipos de trabajo. (250 personas aprox) Gestión de operación con Socios Comerciales Conocimientos: Conocimientos deseables en productos financieros básicos y ventas generales. Inglés intermedio B1. Conocimientos tecnológicos: Manejo de Microsoft Office, Outlook y Zoom. Adicionales: Disponibilidad para viajar. Competencias y Habilidades: Comunicación Liderazgo Negociación Capacidad para representar a la organización ante los líderes de las organizaciones asociadas. Conocimiento de las operaciones bancarias generales y oportunidades de venta cruzada. 1.Gestión integral del equipo de venta en una zona geográfica del país. 2.Liderar a los Gerentes que están asignados en su célula de trabajo. 3.Servir como propulsor de relaciones a nivel de dirección para ayudar a los gerentes de ventas a fomentar y mantener relaciones diplomáticas con los Socios Comerciales. 4.Gestionar escalamientos y proporcionar soluciones a las necesidades del canal. 5.Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la firma y salvaguardando al banco, sus clientes y activos, impulsando el cumplimiento de las leyes, reglas y regulaciones aplicables, adhiriéndose a las políticas, aplicando un juicio ético y sólido con respecto al comportamiento personal, la conducta y prácticas comerciales y escalar, gestionar y reportar problemas de control con transparencia, así como también supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellos que no mantienen los estándares del canal. ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Telesales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.