The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research + Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed + Conduct basic analysis and research as well as workflow management + Support an expansive array of products and services + Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1-3 years of relevant experience + Experience working in a business office or operational environment + Proficient computer and math skills with a focus on complex databases and spreadsheets + Demonstrates technical and administrative expertise + Consistently demonstrates attention to detail + Demonstrated knowledge of activities, policies, and procedures of a basic work area **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. + Conocimiento básico de instrucciones de trabajo y líneas ARCM. + Office básico/intermedio (Excel, Power Pont, Word). + Capacidad para trabajar bajo presión. + Conocimiento de proceso de mensajes de texto (deseable). + **Experiencia requerida** Áreas de Negocio. Entorno Operativo (deseable). + **Conocimientos** Power Point. Word. Outlook. Formulas básicas de Excel. Tablas dinámicas de Excel. + **Objetivo del puesto** Sumar esfuerzos en el proceso de SMS, integrándose al proceso de alta de campañas y envió de mensajes de texto. + **Objetivo del área** Comunicar a nuestros clientes finales vía SMS, de las promociones crediticias, hipotecarias o regulatorias relacionadas con sus cuentas, promociones bancarias o precaución de fraude. + **Funciones principales del Puesto** Enviar reporte de volumen y costos de mensajes, recibir la solicitud de nuestros negocios validando los elementos necesarios para aceptar una solicitud y compartir con el Checker para su evaluación, capturar el mensaje a través del portal del proveedor de SMS, enviar los mensajes, mantener comunicación constante con nuestros negocios con la intención de apoyarlos en sus altas y renovaciones de campañas, administrar internamente sus presupuestos y vigencias. + **Habilidades técnicas / Competencias que debe tener el Candidato** + Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios + Habilidades para transmitir conocimientos específicos de forma práctica y estructurada + Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización. + Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables. + Atención de problemas de manera inmediata (sentido de urgencia) + Capacidad de análisis + Trabajo bajo presión + Orientación a cumplimiento de objetivos + **Lugar de Trabajo (Domicilio Laboral)** Avenida Revolución 1267 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX + **Lunes a Viernes Disponibilidad de Horario** ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.