Job Title: Bakery Department Manager
FLSA Status: Salary
Reports To: Store Director
Responsible for working closely with all Bakery associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of bakery department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Bakery associatesMaintains adequate staff levels by interviewing applicants and extending job offersTrains new Bakery associatesFinalizes and approves weekly work schedule for Bakery associatesWrites and conducts performance reviews of Bakery associatesDocuments violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including terminationAnswers questions and provides guidance to all Bakery department associatesEnsures all department standards are being met in the Bakery departmentObserves sales floor and back stock conditions; takes action to correct areas of opportunityMaintains appropriate inventory levels and ensures accurate pricing on products received and soldCommunicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery associates to maintain standards and exceed guest expectationsProvides excellent services to all guestsAssists guests with finding items they are looking forTakes orders for cakes and other special requestsPackages and prices items from the service caseAnswers the telephone and assists guests using proper phone etiquetteAddresses guest concerns and resolves issues when a guest is not satisfied with the service or product receivedAssists all department associates with daily responsibilities while leading by exampleDevelops Assistant Bakery Manager and/or Bakery Leads to prepare for advancement opportunitiesContributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as neededResponsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issuesRequired to maintain food safety logs and verification and compliance of Department food safety logsEnsures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pmRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experienceFive to seven years grocery or bakery experience preferred with two years in a key leadership positionThorough knowledge of the retail food business and perishable department operationsEffective merchandising skillsAbility to make timely and effective decisionsAbility to deal tactfully and effectively with guests and associatesGood oral and written communication skills and the ability to interact with a diverse team in a stressful environmentThorough understanding of all safety requirements and company safety policiesMust have WI Certified Food Manager License (Festival will pay in order to get certified if not)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of timeMust possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipmentThe position requires the associate to lift up to 60 pounds on an occasional basis (20% of time)Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipmentWorking conditions consist of occasional exposure to extreme temperatures (20% of time)
WORK SCHEDULE
The Bakery Department Manager is a full-time salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Bakery associatesMaintains adequate staff levels by interviewing applicants and extending job offersTrains new Bakery associatesFinalizes and approves weekly work schedule for Bakery associatesWrites and conducts performance reviews of Bakery associatesDocuments violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including terminationAnswers questions and provides guidance to all Bakery department associatesEnsures all department standards are being met in the Bakery departmentObserves sales floor and back stock conditions; takes action to correct areas of opportunityMaintains appropriate inventory levels and ensures accurate pricing on products received and soldCommunicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery associates to maintain standards and exceed guest expectationsProvides excellent services to all guestsAssists guests with finding items they are looking forTakes orders for cakes and other special requestsPackages and prices items from the service caseAnswers the telephone and assists guests using proper phone etiquetteAddresses guest concerns and resolves issues when a guest is not satisfied with the service or product receivedAssists all department associates with daily responsibilities while leading by exampleDevelops Assistant Bakery Manager and/or Bakery Leads to prepare for advancement opportunitiesContributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as neededResponsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issuesRequired to maintain food safety logs and verification and compliance of Department food safety logsEnsures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pmRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experienceFive to seven years grocery or bakery experience preferred with two years in a key leadership positionThorough knowledge of the retail food business and perishable department operationsEffective merchandising skillsAbility to make timely and effective decisionsAbility to deal tactfully and effectively with guests and associatesGood oral and written communication skills and the ability to interact with a diverse team in a stressful environmentThorough understanding of all safety requirements and company safety policiesMust have WI Certified Food Manager License (Festival will pay in order to get certified if not)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of timeMust possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipmentThe position requires the associate to lift up to 60 pounds on an occasional basis (20% of time)Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipmentWorking conditions consist of occasional exposure to extreme temperatures (20% of time)
WORK SCHEDULE
The Bakery Department Manager is a full-time salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address 2717 Birch Street City Eau Claire State WI Postal Code 54703 Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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