Job Description

The Bad Debt Collections Team Leader manages of bad debt accounts

Hello Bad Debt Collections Team Leader

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Promotes diversity within the teamParticipates in planned activities that are appropriate for own and staff developmentMonitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-makingManages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policyManages people performance in the area of responsibilityEnsures customer service solutions are aligned to the operational business planTeam leadership skills are vital to ensuring that the incumbent is able to effectively manage resource utilisationResponsible for assessing team outputs and trends in order to maximise collections and optimise staff development and business processes to improve quality of work and outputsThe incumbent is required to find situation specific solutions in compliance with set policies and proceduresBe required to coach and train others in line with performance management criteria

You will be an ideal candidate if you:

Grade 12Debt Recovery qualification will be an advantageMust have at least 2-5 years Supervisory / Team Leader experience in collections (Late Stage) / Financial industry Must be knowledgeable of management processesBe able to work under pressure

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environmentPeople management skills’Leadership skills

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Job Details

Application Closing Date

12/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.