About the Role: The AVP NA Operations leads a team of 4 and plays a critical role in ensuring that NA HR Operations are efficient, effective and aligned with global HR and NA business strategies.  This role will collaborate with various stakeholders to implement best practices and drive process improvements leveraging MyHR (Oracle HCM). This role provides ongoing support for North America users of the MyHR (Oracle HCM) system. You will be part of a collaborative learning culture that values teamwork and recognizes excellence. This position offers the opportunity to problem-solve, present innovative ideas, streamline processes, and analyze data to ensure a positive and effective end-user experience. 

Key Responsibilities:

Provide strong leadership to the team and foster their development by ensuring ongoing learning opportunities, challenging tasks, cross-training, and daily support. Provide day-to-day production support for MyHR users across all modules, including responding to inquiries, researching and resolving data and system-related issues, and recommending process improvements. Collaborate with HR Business Partners and MyHR Product Owners to maintain data integrity and promptly resolve data inaccuracies. Assist in reviewing and testing quarterly system upgrades, new functionalities, patches, and enhancements; communicate effectively with clients regarding system improvements and fixes. Lead/manage the Oracle Absence/Time and Labor product by collaborating with internal stakeholders, including payroll and HR teams, to ensure accurate tracking of employee time and attendance while optimizing system functionality to meet organization needs and compliance requirements.  Follow internal IT and HCM change management processes to gather requirements, discuss potential solutions, execute tests, and validate changes before deployment. Maintain knowledge of available reports and assist clients in gathering requirements for new report creation as needed. Ensure compliance with HR standards for transactions and data maintenance by following established processes and procedures. Adhere to data security guidelines to ensure appropriate data access and formatting. Perform end to end activities for new projects and interfaces such as collecting requirements, creating specifications, collaborating closely with HR IT on testing and deployment. Adapt MyHR global communications, training artifacts and knowledge articles for needs of North America.  Lead creation of support materials and training content working closely with Change and Knowledge management team; assist in updating materials for HR, Manager, and Employee users, and provide ad-hoc and refresher training sessions as needed. Undertake special projects, including supporting HR Systems Audit functions and Vendor Management. Act as Tier II customer support for employee and HR inquiries received through the HR Services Portal.

Qualifications:

5 – 10 years of experience working with HR systems and HR data.  Experience with Oracle HCM is preferred. Understanding of HR systems design, structure, functions, and processes. Proficiency in Microsoft Excel, Word, and PowerPoint. Strong organizational and interpersonal skills, both written and verbal. Excellent analytical and problem-solving skills, with a keen attention to detail. Strong customer service orientation. Ability to work independently and collaboratively within a team. Commitment to maintaining the highest degree of integrity and confidentiality regarding employee data. Exceptional time management skills and the ability to manage multiple tasks and projects effectively. Prior managerial experience is highly preferred. Highly motivated and driven individual.