New York, NY, USA
3 days ago
AVP, Application Maintenance and Support
Kforce is working with one of the largest super-regional insurers in the country in search of an AVP, Application Maintenance and Support, to join their team! This client offers pension plans, a strong 401K match, and they have excellent retention! This is a highly visible role reporting into the CIO. The primary work location is in Edison, NJ, a hybrid work schedule will be accommodated. The purpose of this job is to provide technical project management and leadership on application maintenance and support of multiple applications, including Guidewire, GhostDraft, API, ImageRight, and Data Lake solutions. Responsibilities: * Drive resolution to Problems, Incidents, and Outages Impacting Underwriting and Billing applications by coordinating activities with aligned IT employees, Production Support Contractors, and the Help desk support team * Partner with Business (Underwriting and Billing) and IT (Development, QA, IT Operations and Helpdesk) to drive resolutions * Serve as Business Relationship Manager for a team and vendor Developers and testers within the IT department. This team specializes in Guidewire, GOSU, .NET, Core Java, XML, SQL, GhostDraft, and other niche technologies * Lead maintenance and security projects for IT applications by coordinating with IT Operations and Application Development teams * Coordinate the Release Management process with other Release Managers, Approvers, Developers, and IT infrastructure team * Serve as the Interface with enterprise resources including IT operations to drive and coordinate projects. Interface with vendor representatives for 3rd party applications while coordinating maintenance and security upgrades and resolving system outages * Ensure the development and implementation of problem trackers and small changes * Drive resolution to outages and performance issues including rotation of resources on call * Collaborate with IT management in project planning to understand resource needs
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