· In this role, you will be a key player in supporting the Sales team during the quoting process and guiding the CAD team for accurate system designs. Your ability to communicate complex technical information in a clear and engaging way will strengthen customer relationships, drive loyalty, and demonstrate your thought leadership in the AV industry. Your expertise will influence both immediate project success and the long-term technology strategies of your clients.

· Key Responsibilities:

o Collaborate with the sales team during customer site visits to conduct in-depth needs analyses, ensuring a deep understanding of customer objectives and challenges.

o Partner with customers to construct a Statement of Work (SOW) that not only meets technical requirements but also reflects a broader strategic vision for their AV needs, providing expert insights into system capabilities and industry trends.

o Lead the development of detailed Bills of Materials (BOMs) that align with customer expectations, ensuring that solutions are designed with foresight and scalability in mind.

o Ensure continuous engagement with the customer throughout the project lifecycle, providing guidance on evolving technologies and best practices to enhance their long-term AV strategy.

o Act as a thought leader in customer meetings, presenting innovative AV solutions and industry trends that inspire confidence and showcase the organization’s expertise.

o Support the project handoff process by briefing the project manager and providing clear documentation that reflects the strategic intent behind the AV design.

o Provide technical expertise in bid processes, service contracts, and vendor evaluations, ensuring customers receive the best value and latest technology insights.

o Maintain prompt and effective communication with customers, ensuring their ongoing satisfaction and positioning yourself as a trusted partner for future projects.

· Education and Experience Requirements:

o CTS (minimum requirement) CTS-D (preferred)

o 5+ years’ experience in a customer-facing AV technical role

o Proficiency in AutoCAD and AV Architectural drawings

o Strong understanding of network infrastructure and system integration

o Extensive knowledge of AV control, switching systems, and DSP conferencing best practices

o Excellent interpersonal and communication skills, with a focus on customer engagement and relationship building

o Ability to diagnose complex system issues and provide innovative, customer-centric solutions

o Expertise in conveying technical solutions in a way that enhances customer understanding and positions the organization as an industry thought leader

o Ability to think and work independently and meet necessary deadlines

o Effective interaction with employees, customers, and colleagues

o Attention to detail

o Problem solving and trouble shooting skills

o Working knowledge of network infrastructure including setting up LAN’s

o Proficient in MS Office, MS Excel, and general PC based applications

o Ability to read construction drawings and system wiring diagrams

o Ability to diagnose complex system problems

o Strong interpersonal skills, excellent oral and written communication skills

o Ability to effectively interact with field personnel, management, and customers

o Occasional after hours and/or travel may be required