Texas, Texas, USA
12 days ago
Automotive Technician Support Specialist

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Responsibilities

Monitor Teams Channels and/or ticketing queue for incoming assistance requests

Diagnose and provide technical solutions to technicians via telephone and supported equipment related to: calibrations, programming, diagnostics, troubleshooting OE Software, and any other ATE services

Assist Automotive Field Technicians with Service Information documents for repairs

Assist in ordering, organizing, and managing technician tooling, including installing OEM software, troubleshooting issues, and managing how others access the tools

Other duties as requested

Qualifications

High School diploma or GED

5+ years of automotive background servicing and diagnosing automotive systems

2+ years working as an ADAS Calibration Technician, with advanced knowledgein ADAS and electrical services, equipment/tooling, and procedures

Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc.

Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies

Knowledgeable and skillful in OEM software; willingness to learn and stay updated on industry advancements is essential

Must be able to perform all services offered by ATE

Excellent customer service skills

Strong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team members

Strong problem-solving capabilities

Bilingual in Spanish a plus

Must be able to hear on a telephone at times with others speaking

Must be able to work/sit for longs periods of time

Benefits

Weekly Paycheck

Medical, Dental & Vision effective on start date

401K Retirement Plan and Company Match

Transfer Between Markets

Paid Holidays & PTO

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Job Post Information* : Posted Date 4 days ago (6/13/2024 5:50 PM)

Job ID 2024-7160

# of Openings 1

Category ATE

Prioritization Tier 2 – Staffing Needs

Posting Location : State/Province TX

Remote No

#ATE

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