Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Mesquite Ford RV, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

Friendly and cooperative demeanor; quick to connect and build relationships with others Unselfish and approachable with a preference for exciting, fast-paced work Motivated, patient, conscientious, relaxed and cooperative team workerAccommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

Competitive compensation package and 401k with company match Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year-end bonus program for ALL employees (Garff Giveback) Employee discounts on vehicle purchase, parts, service and more! 

What you’ll do as a Service Advisor:

Greet all customers promptly and professionallyProvide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriateProvide customers with updates, estimates, and inspection results in a timely mannerAnswer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiryReview all completed work and recommendations and collect payments from customerProficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage informationProvide excellent service and review the customer satisfaction survey to each customerOther duties as assigned

At first glance, there’s nothing remarkable at Ken Garff.  Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear.  Because listening isn’t just something we do; it’s part of who we are.  It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people.  And we thrive on treating them right. We listen because we believe listening matters.  We’re just different that way.

Will you join us as a new Service Advisor?  Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them?  Will you listen and build trust and foster relationships?  This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward.  It needs you.

POSITION SUMMARY:

​Service Advisors are the relationship builders of our dealership. They love people and put a face to the trusted, easy and enjoyable experience that keeps our customers coming back for their regular maintenance and repairs. They are confident communicators who provide options, keep everyone in the loop and explain the stuff that is hard to explain. (What is a CV Boot, anyway?) They listen more than they talk, follow through and never sugarcoat the hard-stuff. Our Service Advisors are excellent with detail. From quotes to car washes, they make sure that no particular gets missed. When you work for Ken Garff, you can expect paid training and support from your team to help you become a first-rate Service Advisor. And in your free Red Wing shoes, you will be advising like a pro AND looking good at the same time.

DUTIES AND RESPONSIBILITES:

Greet all customers promptly and professionally.Determine customer’s primary concern and then review additional maintenance needs when appropriateOffer a no cost vehicle condition inspection to each and every customer.Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind.Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time.Handle all customer complaints immediately and resolve to the customer’s satisfaction.Establish and maintain great customer relationships that encourage repeat and referral business.Work as a team player and uphold the company’s standards of professionalism and integrity.Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

All employees must adhere to the below Company Values:

Respect: Above Anything Else

Integrity: Do the Right Thing

Growth: One Step at a Time

Humility: Actions Speak Louder

Teamwork: Stronger Together

EDUCATION and/or EXPERIENCE:

Must be energetic, enthusiastic and team orientedMust be skilled at listening, problem solving and communicationStrong record of positive customer satisfactionOne year of automotive retail service consultant experience preferred, but not necessaryHigh School Diploma or equivalentMust be 18 years or older and be authorized to work in the U.SValid in-state driver's license.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer