**Champions Do More** As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. **Responsibilities** + Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment + Document all customer interactions in supplied database + Work within groups of technicians and software development teams to improve products and services + Maximize first time resolution of customer queries + Provide training support and basic technical support to customers and employees as required + Other duties as requested **Qualifications** **Requirements** : + High School diploma or GED required + 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required + Proficient in Microsoft Office 365 required + Superior customer service skills required + Strong problem-solving capabilities required + Ability to communicate effectively both verbally and in writing with customers required + Ability to multi-task required **Preferred Qualifications:** + OE/Dealer level diagnostic and programming experience + Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred + ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA) + Collision automotive experience or Automotive Repair experience/education preferred + Bilingual in Spanish or Spanish speaking ability a plus **Benefits** The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: + Medical Insurance + Dental Insurance + Vision Insurance + Group Life Insurance + Disability Insurance + 401k Retirement Plan with match + Referral Bonus (“Crash From Crash”) + 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. Submit a Referral **Job Post Information* : Posted Date** _2 weeks ago_ _(2/6/2025 5:44 PM)_ **_Job ID_** _2025-11926_ **_\# of Openings_** _1_ **_Category_** _ATE_ **_Location : Address_** _601 Oakmont Lane_ **_Posting Location : City_** _Westmont_ **_Posting Location : State/Province_** _IL_ **_Location : Postal Code_** _60559_ **_Remote_** _No_ **_Prioritization_** _Tier 1 – Priority_ **_Posted Min Pay Rate_** _USD $23.00/Hr._ **_Posted Max Pay Rate_** _USD $23.00/Hr._ #ATE