Advert Closing Date

05 November 2024

Job Purpose

To contribute towards business success by facilitating the on-boarding of automation solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.

Job Responsibilities ​​​​Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Ensure understanding of the operational requirement of the automation solutions at design stage. Initiate all required applications for the procurement and/or allocation of hardware and software functionality. Remain updated regarding any changes to operational requirements during the development process. Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases. Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes. Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts. Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions. Facilitate the business acceptance processes during the warranty period. Ensure that  operations support service level agreements are in place. Check and verify the accuracy and completeness of all artefacts on behalf of the business client. Ensure that the automated solution adhere to compliance, policies and procedures. Facilitate the integration of the automation solution into the business environment and support the required business shift processes. Facilitate the integration of automation performance reporting into the overall business MIS reporting processes. Identify possible complications and issues relating to the acceptance of the automation solutions. Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification NQF Level 6  ICT qualification or equivalent certificate Minimum Experience Level

3 - 6 years proven track record of supporting operations with ICT or automation solutions

At least 3 years’ experience of operating systems within a large financial services institution

Technical / Professional Knowledge Business terms and definitions Business writing Communication Strategies Data analysis Industry trends Principles of project management Relevant software and systems knowledge Research methodology Decision-making process Cluster Specific Operational Knowledge Behavioural Competencies Applied Learning Communication Initiating Action Work Standards Building partnerships Managing Work Employment Equity Statement

Preference will be given to individuals from under-represented groups

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Please contact the Nedbank Recruiting Team at +27 860 555 566