As a Sr. Specialist I you will work in a team environment verifying the accuracy of loan and lease documentation in order to meet contractual obligations of our dealer network. In addition, you will enter and validate information into the system regarding the transaction and verify the accuracy of the information to meet bank and federal requirements.  You will have responsibility for communicating with our dealer network by inbound and outbound calls regarding contract status’. 

Responsibilities:

• Uses independent analysis and exercises judgment to determine if applicable standards are met

• Identifies contract package irregularities, utilizes available resources for resolution and prepares packages for return to dealer for corrections

• Communicates relevant issues to the appropriate Underwriter, Dealer, Dealer Relationship Manager and escalate appropriate issues to the supervisor

• Communicate with dealers via inbound and outbound calls  

Qualifications

• 2 years of data review, customer service and/or retail sales experience 

• Excellent communication, interpersonal and problem solving skills

• Proficient analytical skills

• Working knowledge of Microsoft Office products to include Word and Excel

Preferred Skills

2 years of documentation review and/or customer service 

• Auto Finance experience 

• Knowledge of lease or loan processing