Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.31 - $25.96/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. 

 

That’s where you come in. 

 

We’re looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details! 

 

Benefits 

 We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.                  

We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.                  

How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.   

10 days of free child or senior care through your complimentary Care.com membership.   

Generous 401(k) retirement plans with up to 6% company match.   

Employee discounts on hundreds of items, from cars to computers to continuing education.                

Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                 

Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.                   

We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.    

 

At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our amazing benefits.  

What You'll Do

Review customer complaints and mechanic reports about vehicle condition.

Inspect the vehicle to determine the extent of repairs, if any, and authorize a second opinion, if necessary.

Advise customers of the Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.

Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.

Have awareness of and resolve after-sale problems, such as issues with the title, mileage, frame damage, etc.

Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.

Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.

Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.

Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.

Interface with all departments involved in the complaint including the fact-finding and investigative phases.

Screen and input all qualified vehicles for post-sale inspection.

Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Who You Are

Minimum

A high school diploma or GED and less than 2 years of related experience.

Accuracy and attention to detail.

Organizational and time management skills.

The ability to adapt in a fluid and changing environment.

Preferred

1+ years of automotive or body shop experience.

Claims adjuster experience.

KCCOX

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.