If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Weare currently seeking an experienced professional to join our team in the roleofService Management Incident

The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication and escalation.

Principal responsibilities

Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.To provide workarounds/resolutions with Active participation in crisis calls.Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.Participate and contribute in implementing automations/new production support concepts in the team.Ensuring use of best practices are followed by complying with Group Compliance Policy.Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance