Your Role in the Team:
You'll be handling end-to-end claims processing, ensuring smooth customer experiences, identifying fraudulent claims, and staying on track with policies and regulations. From the first contact to final resolution, you'll be the go-to person ensuring our clients get the support they need.
✅ What We’re Looking For:
Experience in insurance, claims handling, or customer service (advantageous!) A three-year degree (preferred, but not required) Strong problem-solving skills and a keen eye for detail Passion for helping people and delivering top-tier service ? What You’ll Do:
Manage claims from start to finish – handling customer interactions, evidence review, and resolutions Assess and validate claims – ensuring accuracy and detecting fraud Support the AU/NZ team with your knowledge of insurance and claims processes Facilitate replacements – ensuring customers quickly receive what they need ? Why Join Us?
✔ Competitive salary based on experience
✔ Shift allowance for working AU hours
✔ Hybrid work setup – WFH 3 days, office in Stellenbosch 2 days
✔ International exposure – work with a dynamic, global InsurTech team
⏰ About the Hours:
We won’t sugarcoat it – working Australian hours from the Western Cape is demanding, but if you have the grit and drive, the rewards will be worth it!
Shifts start between 11:30 PM – 1:30 AM and finish between 7:30 AM – 9:30 AM, depending on daylight savings. ? Ready for an adventure in your career? Apply now and be part of a team that understands the thrill of an active lifestyle!