**Essential Job Functions** Responsible for an efficient and courteous arrival at the resort for owners, guests, local owners, providers and associates. On a daily basis deal with all required tasks of the Entrance Gate checklists. Will handle Express Check-In following the standards as directed by the Front Office. To assist guests efficiently, courteously and professionally To maintain Marriott’s high standard of service and hospitality at all times. Following check-Ins and Check-Out standards. To ensure that Marriott’s high standard of service and hospitality at all times. Following check-Ins and Check-Out standards. **CRITICAL COMPETENCIES** Analytical Skills + Computer Skills + Learning + Problem Solving + Decision-Making Interpersonal Skills + Customer Service Orientation + Interpersonal Skills + Team Work Communications + Communication + Listening + Telephone Etiquette Skills + English Language Proficiency + Applied Reading Personal Attributes + Dependability + Initiative + Integrity + Presentation + Stress Tolerance + Positive Demeanor **Organization** + Time Management Administration + Typing **PREFERRED QUALIFICATIONS** **Education** + Hotel /Tourism Degree preferred or previous experience in hospitality. + Fluent in Spanish and English a must. Other European languages a plus. + Excellent hospitality skills. + Well organized, good communication skills, creativity and initiatives to improve daily tasks. **Related Work Experience** No related work experience is required **Supervisory Experience** No supervisory experience is required **WORKING RELATIONSHIPS:** **Reports to: Front Office Manager** Supervises: N/A Interfaces: Customers, Suppliers, Heads of Departments, MVW Associates, outsource associates. **ESSENTIAL JOB FUNCTIONS:** + Handle the control of the resort entrance efficiently and in a professional manner, following the company procedures. + Follow and know the procedure for the alarm panel and all security standards. + Hand over any relevant information with the relevant departments or shifts, using the right ways of communication. + Keep updated on all current information related to the Gate. + Always use the correct telephone etiquette. + Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation. + Maintain a high standard of personal hygiene and wear proper uniform at all times. + Ensure the cleanliness and neatness of entrance gate area. + Understand the resort fire and safety procedures and follow the procedure of the alarm panel. + Handle guest complaints in a professional and hospitable manner. + Report any unusual occurrences to the MOD, Front Office Manager or Resort Manager. + Adhere to all company policies and procedures. **PHYSICAL JOB REQUIREMENTS:** + Maintain a neat and professional appearance at all time. + Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs + Good visual observation. **MARGINAL JOB FUNCTIONS:** + Perform other duties as required to meet the needs of the department or as instructed by Management. **OTHER:** + Be punctual and wear the name tag and uniform at all times during working hours. + Perform all tasks in a timely manner ensuring all deadlines are met. + Perform other related tasks as assigned by management. + Comply with MVW polices and procedures. + Be proactive and have a flexible approach to work, meeting the needs of the department and the business at all times. + Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. + Maintain a working knowledge of all Marriott product lines. + Maintain computer systems knowledge (Opera, MS Office, e-mail etc) + Work with all MVW colleagues as a team, supporting the needs within that team and those of the business at all times. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture