Attendants handle all transactions with gaming machine players while creating a memorable customer service experience.
Primary ResponsibilityVerify and pay out all machine hand-pays and jackpots to patrons
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules
Be proactive in explaining how to play the various games
Engage patrons in a positive manner to enhance their experience
Replenish ticket paper in machines
Ensure equipment is maintained in proper working order
Provide minor maintenance of equipment
Maintain a clean and pleasant physical environment for patrons
Responsible for enhancing the growth of revenues through the development of the customer base.
Response disputes or complaints or incidents of patrons in a professional manner.
Notify supervisor of any incident of doubtful in nature.
Ensure game protection and comply anti-money laundry regulations
Requirements Previous experience in the hospitality industry is an asset Exceptional customer service and math skills Fluent Cantonese, Mandarin and good English communication skills Willing to work on 24 hours shifts and patrol on floor 21 years or above Secondary school graduated, higher level preferred.