**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** We are looking for a Multichannel Customer Service Representative to join our Human Resources team, providing support to clients through chat, phone, and email. We seek someone with excellent communication skills, agility, and a focus on personalized solutions, committed to delivering an exceptional customer service experience. Responsibilities: • Provide customer support via chat, phone, and email, ensuring agile, courteous, and effective assistance. • Identify customer needs and offer personalized solutions aligned with the company’s policies and processes. • Record all interactions in the customer service management system to ensure traceability of requests. • Collaborate with other departments to resolve more complex or specific inquiries. • Actively contribute to the continuous improvement of customer service processes by sharing suggestions and feedback. **Required technical and professional expertise** • Previous experience in customer service, especially through channels like chat, phone, and email. • Excellent verbal and written communication skills, with the ability to adapt tone according to the channel used. • Ability to handle multiple tasks simultaneously and effectively prioritize demands. • Basic knowledge of CRM tools and customer service systems. Additional Information: • Work hours: 12:00 PM to 9:00 PM. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.