职位陈述(如有)

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管理整个健身中心。提前计划，组织大型的推广活动。确保员工能随时为客人提供高标准的服

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务。确保健身设备状态良好，干净整洁

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我的具体职责是什么? 职位概述(要点)

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·         与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理健身中心员工。根据需求进行人员调配。

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·         监督健身中心的运转，日常工作的完成，争取利润最大化.

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·         协助健身中心经理完成各项工作

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·         能应酒店需求调整工作时间。     

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·         用敏锐的判断力和决断力解决客户的问题。

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·         通过训练及一致的管理，领导和激励团队员工。

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·         积极地参加职业培训,让员工保持水平一致。

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·         做队员的导师，提高员工水平，促进他们完成所设立的目标。

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·         确保员工手册，相关劳动法，HR相关政策的一致性，必要的时候提供培训。

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·         致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。

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·         为健身中心招聘合适专业的人选提供各种专业的培训和指导以确保专业高效的服务体验。

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·         为顾客提供热情周到的服务，有宾至如归感。

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·         采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。

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·         遵循希尔顿品牌服务标准并贯彻到实际的运作当中。

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·         掌握希尔顿酒店集团的基本概况。

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·         检查健身中心所有设备，器械是否正常工作， 监督员工保持设备的清洁和安全性，如有设备需要维修， 请及时通知工程部门。

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·         确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例

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会及其他会议。

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·         获悉必需的器材，设备，乃至一些在海外所使用的设备器材。

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·         确保健身中心的常规的营运状况，包括设备的使用条件，泳池及健身中心地区的安全，以及相关事件的准确记录。

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·         检查和确保每天的毛巾供应，衣帽间的钥匙，工程，客房部的相应工作，如有任何问题， 请及和相关部门联系。

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·         按照要求和标准，保证健身中心所有地区的卫生和清洁。

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·         汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。

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·         警惕商业竞争行为，促进积极的市场发展。

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·         控制花费，节约成本。

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Position Statement (if any)

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The Assistant Recreation Manager assists in the overall operation and control of the spa and wellbeing activities.  This role is responsible for the entire operation of the Spa & Fitness facilities including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and the exercise studio.

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What will I be doing? Position Summary (bullet points)

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As the Assistant Recreation Manager, you will be responsible for performing the following tasks to the highest standards:

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·         Meet and exceed guests’ expectations through monitoring and making improvements.

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·         Assist the Recreation Manager in completing all tasks.

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·         Responsible for the membership sales of the fitness centre, making and completing the membership sales plan.

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·         Develop good relationships with hotel guests and fitness centre members.

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·         Select fitness instructors for fitness centre members and make course plans.

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·         Responsible for the efficiency and profitability of the fitness centre and spa operations.

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·         Identify problems and report to the Director of Operations for improvement and resolution, providing relevant information to the Management.

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·         Interview, train and evaluate fitness centre and spa staff.

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·         Encourage and motivate employees to improve work efficiency.

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·         Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary.

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·         Control and manage the consumption of guest supplies, effectively control costs.

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·         Take inventory of operating equipment regularly and take appropriate actions.

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·         Ensure good behaviour of staff at all times in the spa, fitness room and all areas of the hotel and that they act in compliance with Hilton’s brand standards.

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·         Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts.

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·         Keep abreast of industry trends and competitors while coming up with new ideas for business improvement.

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·         Work closely with the market development team to explore current and future business development strategies.

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·         Provide monthly reports to the COO and CFO.

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·         Adhere to hotel safety policies, emergency rules and procedures.

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·         Ensure that team members fully understand and follow the contents of the team members’ handbook.

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我们寻找什么样的人才?

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希尔顿健身中心副经理终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准

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·         组织管理与督导技能。

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·         擅长于处理宾客关系，能快速有效的应对各种问题。

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·         体格健康并能承受长时间工作。

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·         优越的数据理解性，能对日常营运的数据给予合理恰当的解释。

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·         以较强的人际交往能力提高客人满意度。

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·         能在强压下胜任工作。

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·         至少三年在相关行业的经验。

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What are we looking for?

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An Assistant Recreation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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·         5 years related experience including 3 years of experience in spa operations or equivalent combination of education and experience

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·         Relevant knowledge of health clubs and spas

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·         Fluent in written and spoken English

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·         Strong knowledge of all spa treatments and services, fitness services as well as retail products available in the Spa & Fitness department

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·         Able to train, lead, provide guidance and develop team members

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·         Able to interact well with guests, employees and third parties.

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·         Possess strong problem solving and organizational skills.

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·         Good interpersonal skills to provide overall guest satisfaction. 

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·         Able to work under pressure and deal with stressful situations during busy periods.