**Position Overview** The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina. **Job Description** **Description** + Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels + Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation + React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible + Follow and enforce all RCS procedures + Perform customer intercepts to verify customer satisfaction + Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures + Write the schedule weekly for front-end associates + Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions + Ensure that merchandise returns are fulfilled throughout the day + Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies + Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc. + Prepare and retain reports/ logs needed for store audit and state inspection purposes + Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc. + Perform special store level tasks/projects as assigned by the CSM and store manager + Travel Required:No **Environment** + Store : Grocery Warehouse (50F to 90F) **Skills** + Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership. + Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks + Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing + Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc. **Years Of Experience** + 0-2 : 1-2 years previous retail experience in the area of the front-end preferred **Qualifications** High School Diploma - General Studies **Shift** 2nd Shift (United States of America) **Company** PW Retail Foods LLC **About Our Company** Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs. Company: PW Retail Foods LLC Job Area: Front End Job Family: Retail Job Type: Regular Job Code: JC1868 ReqID: R-258134