We’re looking for motivated, engaged people to help make everyone’s journeys better.

Assistant, Operations Meal Bank employees are responsible for boarding and responding to airline customer requests to provide additional meals, support items, equipment and products to ensure the flight is catered to specifications.

Main Duties and Responsibilities:

Checks galleys as needed to ensure cart, carriers and support items are placed in the correct positions on the aircraftResponds to customer service request from Dispatch to investigate customer complaints and service inquiriesCoordinates distribution of equipment to Unit from jet ways back to the UnitEnsures proper inventory of equipment and support items in the meal bank rooms to supply products as neededChecks specified flights, as designated to ensure the flights were catered on time and to specificationMaintains radio contact with Operations during the shiftAssists in gate and aircraft changes to ensure the products are transferred in a timely manner to avoid flight delaysCommunicates specific flight catering deficiencies to the Unit operations to ensure these are corrected going forward

Qualifications

Education:

High School Diploma or GED

Work Experience:

In-Flight catering experience is highly desired, or experience in a customer service environment

Technical Skills: (Certification, Licenses and Registration)

Ability to work in a fast paced, deadline driven environmentExcellent time management skills requiredAbility to handle multiple tasks without losing focus on prioritiesValid Driver’s LicenseAbility to pass DMV verification processMust maintain AOA Badge and Custom Seal

Language / Communication Skills:

Must have excellent written and oral communication skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: unit employees

External Relationships: Customers and vendors

Work Environment / Requirements of the Job:

Regularly stands, walks, bends, lifts, and moves frequently during shiftThere may be physical discomfort due to temperature and noise on the AOA and aircraftAbility to lift, pushes, pulls or maneuvers 15-25 lbs. 

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Spv, Ops, Transport

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports:

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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If you want to be part of a team that helps make travel and culinary memories, join us!