National Veterinary Associates is seeking to hire an Associate Hospital Manager to help lead one of our practices in the West Houston Area!
Are you an Experienced Veterinary Technician looking to advance your career? If you're eager to step into a management role and make an impact on a team, we have the perfect opportunity for you. Join our team as an Associate Veterinary Hospital Manager where you'll gain essential experience under the mentorship of seasoned managers.
Job Summary
The Associate Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Associate Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.Participates in the planning and budget maintenance process.Establishes goals for the practice and staff.Creates the hospital schedule and manages labor costs to budget.Operations
Oversees employee benefits program and hospital insurance plans.Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.Performs quality checks and reviews of client files.Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.People Management
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.Implements performance-based incentive and rewards and recognition programs.Manages staff, including grooming and boarding staff if applicable.Tracks and maintains current licensure for all DVMs.Client Service
Demonstrates and reinforces the highest level of client serviceResolves client issues and escalations, and oversees client follow-up communication.Drives client visits through strategic client communication and local marketing efforts (i.e. Community).Financial
Ensures payroll is accurately completed and submitted for all hospital staff.Manages accounts receivable and cash on hand, including performing invoice audit reviews.Manages hospital inventory and controls facility and administrative costs.Performs other duties essential to the performance of the hospital as assigned.Qualifications:
Bachelor’s degree in business or related degree is preferred.3-5 years of experience in a veterinary assistant/technican roleExperience in a veterinary hospital setting in positions of increased responsibility is a plus.