Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

UX Writers on the Experience Design team create simple, useful digital banking experiences that help KeyBank clients access, understand, and make the most of their money. We are seeking a knowledgeable, highly skilled, and collaborative UX writing professional who excels at creating intuitive, engaging digital experiences and at fostering productive, trusted relationships.

As Associate UX Writer, you’ll be using the design thinking process to contribute to digital banking experiences by creating clear, meaningful text that guides users and helps them complete the task at hand. You may also serve as a content strategist to define product narratives across multiple platforms and touch points.

Our ideal candidate is an accomplished self-starter who is as motivated by optimization and results as they are by concise, crafted user experiences. This is a critical role on our Experience Design team within the Client & Employee Experience group that enables Key to deliver exceptional experiences by aligning data-driven action to the needs of our current and future clients and teammates.

COMPETENCIES

Passion for writing and the role words play in delivering intuitive, engaging reader-friendly experiences2-4 years of experience delivering UX copy in interactive, digital product, educational, or technical environmentsExceptional portfolio representing a breadth of experience and industriesA demonstrated ability to make financial services approachable to everyday users, from consumers and business owners to corporate treasurers and retail bank managers A curiosity to understand and think through every aspect of a user journey, from error states to success criteriaSkilled at distilling sets of complex features into effortless interactions using simple, succinct languageMeticulous attention to detailKnowledgeable of and experienced in the design thinking processExperience incorporating user feedback from research into copy flowsExperience navigating a highly regulated industry with compliance obligations, strongly preferredExperience working in an Agile environment, strongly preferredAn understanding of accessibility and inclusivity, strongly preferredAbility to synthesize complex, interdependent, and sometimes competing prioritiesFamiliarity working with software including Figma, Miro, Confluence/Jira, Monday.com, MS Office and TeamsTeam-first attitude with excellent communication and interpersonal skills

ACTIVITIES

Have primary accountability for all UX writing work within assigned squadsReframe product requests as user-centered problems and respond with meaningful, crafted solutionsDevelop informed points of view and communicate them convincingly while being flexible to input from othersCollaborate with product designers, the Senior UX Writer, product and developer partners to define copy requirements and strategies to address business outcomes, technical constraints, and customer needsInfluence and be involved in product initiatives at every stage from discovery and research through refinement and implementationParticipate in or lead content design strategy efforts, including performing content auditsParticipate in design thinking workshops, research activities, and analysisConduct copy validation such as A/B testingCollaborate with product design and research partners to test and validate copy approachesIntegrate qualitative and quantitative research into copy recommendationsExplore a range of options, discarding what doesn’t work as well to discover what works bestUse empathy, logic, and data to inform copy decisionsCommunicate copy needs to designers and developersPromote a consistent experience across platforms through best practices, and by adhering to the brand and UX Writing style guidelinesAnchor work in design thinking, Key Design System, and researchContribute to complex cross-functional projects, and work with leadership to set goalsParticipate in design review sessions and provide relevant feedbackContinual knowledge of competitor products and industry trendsAdvocate for design thinking and CX+EX and Key Design Studio principles across the organization

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000 to $90,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 02/28/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.