We are looking for an Associate Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! IPfolio is an industry leading IPMS built on the Salesforce Platform. You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you!

About You – experience, education, skills, and accomplishments

Bachelor's degree in a computer science discipline or equivalent, relevant experience

2+ years of technical and troubleshooting experience

1+ year of Salesforce System admin experience  

It would be great if you also had . . .

1+ year of configuration experience on the Force.com platform using declarative tools

Intellectual Property knowledge

Knowledge of SQL queries

Knowledge of Salesforce Flows and use of formulas

Experience working in an Agile environment

Additional language proficiency outside of English

What will you be doing in this role?

Work closely with IPfolio’s clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions

Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate

Use IPfolio’s standard product functionality and declarative configuration tools to resolve client issues

About the Team

The IPfolio Premium Service Team provides support and consulting services after go-live. IPfolio is an industry leading IPMS built on the Salesforce Platform. You will work in a global team environment with members in the US and EMEA regions.

Hours of Work

Full time permanent position

Standard working hours are 9am – 5pm local time with flexibility to adjust to various global time zones as needed

This is a hybrid position working 2-3 days a week in any of our US Clarivate offices

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled