C.H. Robinson is seeking an Associate Service Assurance Manager to serve as the key point of contact for warehouse operations and customer success. In this role, you will proactively engage with customers and internal teams, ensuring seamless order fulfillment and resolving conflicts with diplomacy. You will drive continuous improvement by identifying process gaps, analyzing data, and executing solutions to enhance service delivery. This position partners closely with warehouse and commercial leaders to foster collaboration and ensure exceptional customer experiences. Join us and make a lasting impact through your problem-solving and process optimization skills.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Serve as the primary contact for customer needs, ensuring timely order fulfillment and satisfaction
Manage conflicts and navigate challenging conversations with tact and diplomacy
Ensure warehouse KPIs and service commitments are met with high-quality execution
Identify process inefficiencies and drive change management initiatives
Conduct root cause analysis and recommend actionable solutions
Act as a liaison between Warehouse and Commercial teams to align goals and foster collaboration
Advocate for customers by communicating their needs across the organization for resource prioritization
Develop and utilize inventory reporting to support customer fulfillment and inventory management
Analyze data and lead process improvements to enhance warehouse operations and service delivery
Lead action plans to address inefficiencies and drive continuous improvement across the warehouse
QUALIFICATIONS
Bachelor’s degree from an accredited college or university
0 to 2 years of previous C.H. Robinson experience
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Strong knowledge of warehouse and inventory operational environments
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Ability to travel up to 10% (domestically)
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$20.63 - $32.16The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.