You will be part of a dynamic team in Group Operations responsible for risk and compliance matters for the Division. We aspire to create an Operations division that creates sustainable business values for the company, its customers, and sales representatives as we strive for excellence in the way we do our business with them. 

 The Job

 Assist with quality reviews and monitoring on departmental transactions/processes to ensure adherence to internal policies and standards. Assist with internal, external and regulatory trawling requests and reporting.  Conduct outbound calls to selected policyholders as part of ongoing compliance review to detect and deter fraud and unethical practice. Assist with reports to assist Head of Department in business planning. Carry out adhoc task/projects as assigned by the supervisor. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. Highlights any potential concerns/risks and proactively shares best risk management practices.

Our Requirements

Tertiary education in related discipline, preferably possess insurance certification (i.e. M5, M9, Health Insurance) Minimum 1-2 years of working experience in customer service, preferably in call centre with knowledge of insurance operations Customer oriented with good interpersonal and communication skills Proficient in Microsoft Office applications (Excel, Word, PowerPoint) Confident in problem solving and decision-making skills Meticulous and possess good analytical skills Self-starter, independent worker with a sense of urgency to adhere to timeline or objective set; cooperative and effective as a team member High level of integrity, takes accountability of work and good attitude over teamwork Takes initiative to improve current state of things and adaptable to embrace new changes. 

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.