Job Description

Location(s):

MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

Line Of Business: Technology Services Group(TSG)

Entity: Moody's Shared Services(MSS)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

Basic knowledge and understanding of end user impact within digital transformation.Basic knowledge and understanding of digital workplace technologies, such as Microsoft 365, Power Platform and Microsoft Copilot.Basic knowledge of data analysis and visualization tools, such as Excel, Power BI, etc.Basic understanding of waterfall and agile project management methodologies.Basic understanding of Change Management Practices.Exceptional written and oral communication skills, able to present information clearly and concisely.Good interpersonal skills, able to work effectively with colleagues across different functions and teams.Good organizational and time management skills, able to prioritize tasks and meet deadlines.Good problem-solving and critical thinking skills.Good teamwork skills, able to collaborate and support others.Good learning skills, able to adapt to changing needs and technologies.Experience in the banking and/or technology industry, although no expertise is required, with a desire to learn more about the industry and its trends.

Education

Bachelor's degree in a related field, with 1-2 years' experience in digital workplace and/or technology project implementation.

Responsibilities

Support the team in organising and co-ordinating various activities, such as meetings, workshops, training sessions, surveys, team sprints, mailbox management and content distribution etc. Experience in Microsoft Planner would be beneficial.Assist in creating and maintaining end user journey maps that illustrate the current and desired states of how employees interact with digital tools and services.Help in creating and updating Tech Trek (a Technology Resource Hub) content on our SharePoint based intranet, including user guides, FAQs, video learning and training content, and best practices on how to use digital workplace technologies effectively.Help in creating and updating content for end user touch points, including user guides, emails, FAQs, signage, quick reference guides etc.Supporting the curation of PowerPoint briefing packs for Digital Transformation initiatives, for stakeholder and support team briefings, highlighting key milestones, impact analysis and the Digital Workplace ExperienceSupport the team in collecting, analyzing and reporting on digital workplace performance metrics, such as user adoption, and satisfaction. Previous experience or aptitude to learn and develop skills in Power Automate.Foster an inclusive workplace that values diversity and promotes belonging and wellbeing.

About the team

This role is part of the Digital Workplace Experience team, which is responsible for enabling and enhancing the adoption of digital workplace technologies that increase workforce digital dexterity, collaboration and productivity. The junior digital workplace analyst will support the team in various tasks, such as end user journey mapping, creating and updating Tech Trek content on our EXPO intranet, analytics and dashboard support tasks, team organisation and co-ordination tasks. The role offers an opportunity to learn from senior colleagues and contribute to the digital transformation of Moody's.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.