Become a part of our caring community and help us put health first
 The Associate Operations Director, Clinic/Center Administration, Bilingual English and Spanish plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Associate Director, Clinic/Center Administration requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Operations Director, Clinic/Center Administration, Bilingual English and Spanish is responsible for developing and leading the implementation of strategic staffing plans, operational policies, and standardized procedures across assigned clinics. This role works in close collaboration with physician leaders and clinical teams to ensure operational excellence and optimal patient outcomes in a value-based care environment. The Associate Director identifies and resolves complex technical and operational challenges, implements performance improvement initiatives and ensures compliance with regulatory and organizational standards. This position may oversee multiple clinic managers, and/or highly specialized professional staff, and plays a key role in driving culture, consistency, and performance across the market.

Additional responsibilities include:

Translating strategic objectives into operational action plans.Monitoring key performance metrics (Clinical, financial, and patient experience) and using data to drive improvement.Supporting growth initiatives including new clinic openings, provider onboarding, and service line expansions.Championing patient-centered care and fostering a culture of accountability, collaboration, and continuous improvement.Serving as a key liaison between frontline teams and market leadership, ensuring clear communication, alignment and execution.
Use your skills to make an impact
 Additional Information

Required Qualifications

Minimum 5 years of management experience in clinical care or a related healthcare field.Bachelor's degree in Business Administration, Healthcare Administration or related fieldBilingual in both English and SpanishJob is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.Current CPR certification.Associates working in the State of Florida will need ACHA Level II Background clearance.Must be passionate about contributing to an organization focused on delivering quality, value-based care and continuously improving consumer experiences.Deep understanding of value-based care models, particularly within the Orlando market - including familiarity with regional demographics, population health trends, and competitive landscape.Proven ability to oversee multiple clinical sites, driving performance and consistency across teams.Expert-level proficiency in EMR systems (Electronic Medical Records), preferably Athena, with the ability to train, troubleshoot, and optimize workflows.Strong command of Microsoft Office Suite, with emphasis on Excel-must be comfortable building, analyzing, and interpreting complex reports to drive operational decisions.Demonstrated success in fostering a collaborative, inclusive team culture, with the ability to influence and engage clinical and administrative leaders.Ability to thrive in a matrixed leadership structure and work in partnership with physician leaders and market executives.Strong organizational and communication skills, with the ability to influence, prioritize, and lead through change in a fast-paced environment.Patient-first mindset with a clear-focus on delivering exceptional care experiences and improving health outcomes.

Preferred Qualifications

Basic knowledge of Population Health StrategyProven ability to function effectively in matrix management environment and as a member of an interdisciplinary teamSolid understanding of medical care delivery, managed care financial arrangements and reimbursementExperience managing a budget of $500,000+

Local travel is required; Mileage will be reimbursed

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Language Proficiency Testing:

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Blue Cross and Blue Shield Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

 

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$100,000 - $141,300 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.