Who we want:
• Clinical support experience, for example as a medical field technician, application specialist or similar
• Strong customer focus, you place the customer at the heart of everything you do!
• Strong communication and interpersonal skills
• High level of stress resistance, demonstrated problem-solving skills to troubleshoot potential problems
• High degree of flexibility to travel within the region
• Demonstrated detail orientation, curious and fast learner • Fluent in English
What you will do:
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeons in preoperative implant planning, implant sizing and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight the clinical benefits of the products, and build strong relationships with key
surgeons and OR staff at targeted accounts.
• Provide feedback on products to improve performance and customer satisfaction.
• Readiness to travel up to 75%
• Bachelor’s degree required
• 2+ years of work experience required
• Excellent presentation and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint