About the Role As part of our Member Support team, you'll assist current and prospective members throughout their journey with Hinge Health. In this multifaceted role, you’ll become an expert in all things Hinge Health including our program’s offerings, eligibility and enrollment, and billing. You’ll use critical thinking and problem-solving skills to address member questions and concerns while navigating between multiple tools and systems. Your goal will be to provide top-notch and efficient resolutions for members and deliver a best-in-class experience. Though entry-level, this position is ideal for an applicant with 1-2 years in a member-facing role. The right candidate will be solution-oriented with a growth mindset, the ability to work independently, and have strong writing and interpersonal skills. We’re a rapidly-growing start-up, which means things here evolve quickly and you will need to be adaptable and comfortable with some ambiguity. This also means that you’ll have the opportunity to grow in your role as the company grows, and contribute to its future success. We’re firm believers in letting you own your role and strongly encourage continuous learning and development. What You'll Accomplish Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat Collaborate cross-functionally with key stakeholders across Hinge Health Help set the tone and standard for supporting French-Canadian members as we begin to expand globally Basic Qualifications At least one year of experience in a call center or customer-facing role At least 6 months of experience with technical support Proficient in both written and spoken French or French Canadian. Preferred Qualifications Bachelor’s degree or equivalent experience Experience working in a remote environment Experience in healthcare or tech, preferably startups Familiarity with HIPAA regulations Experience with Zoom Contact Center and Freshdesk, or similar call and ticketing systems Compensation This position will have an hourly rate, equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. For this position, our salary ranges are listed below: Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NV, NC, OR, PA: $18.08-$27.12. Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY: $16.35-$24.52. About Hinge Health Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon. Learn more at http://www.hingehealth.com What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Diversity and Inclusion We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. Workday ID JR1121