Job Title:

Associate Manager, IT Operations

Job Description

The role
Associate Manager, IT Operations is responsible to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs.

o provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs.

What you’ll be doing

Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK RegionCollaborating with the other Global/Regional IT Teams, designing and delivering the strategy for all areas within SSC Support adding value to businessLiaising with IT Leaders in different regions to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAsProviding expertise enabling the use of effective IT Services through supporting continuous IT GovernanceAligning SSC support functions to a global standard operating model identifying areas for efficiency and automationEnsuring that all activity in IT SSC Support positively contributes to business objectives and are effectively deployed, and adding value for all regionsWorking in partnership with other functions, peers and management across the Webhelp Group to ensure shared best practice, delivery and implementation of all SSC services

What you’ll need

Minimum 12 years’ IT experience in technical support servicesAt least 5 years’ experience managing IT teamsExperience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plansDemonstrable experience of senior stakeholder managementAbility to influence, motivate and engage through clear and articulate communication.Strong communication, relationship building and problem-solving skills with good attention to detailAbility to work in a fast-paced environment and juggle a varied workload without losing sight of prioritiesGood understanding of data manipulation, aggregation, and presentation techniquesTeam player with the ability to contribute and challenge yourself and the teamKnowledge of project management methodologies (Agile) and best practices

Location:

ZAF Johannesburg - 19 Ameshoff Street, Johannesburg

Language Requirements:

Time Type:

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