**Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.** **_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_** **Join us—Where your Career is a Force for Good!** **Job Description:** **_WHY CHOOSE US?_** As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. **_Work where your career is a force for good._** We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! **_WHAT YOU NEED TO KNOW (Job Overview):_** Coordinate and/or provide oversight of training for Laboratory staff. Ensure training is consistent with and in compliance with laboratory standard operating procedures and American Red Cross policies. Ensure organized and complete training program utilizing input from Laboratory management and Education Department. Coordinate and track preventative maintenance and validation of equipment. Serve as point of contact for validation and implementation plans. Perform departmental Problem Management duties including investigation of problems, development and tracking of corrective actions and effectiveness checks, and ensure timelines are met. Act as a Suspect Product Core Team member. Write and coordinate revisions to procedural and training documents. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations. **_WHERE YOUR CAREER IS A FORCE FOR GOOD_** (Key Responsibilities): + Coordinate training with the Education Department, laboratory management, trainers, and staff. Oversee department training activities and staff as directed. Assist in evaluation of training effectiveness and development of training curricula. As directed, document training and competency activities in system. Perform competency assessments of laboratory staff annually and as needed. Provide documented communications to staff as required by transmittal sheets and implementation plans. Grade tests within training tools and maintain appropriate documentation. + Monitor the training progress of staff, adjusting the training program as necessary to meet the needs of the laboratory and the individual in training. Report trainee progress to laboratory management. + Act as departmental lead for transmittal and document package implementations. May develop or + participate in change management plans. + Serve as point of contact for problems, corrective actions, and effectiveness checks. Attend root cause analysis + meetings as assigned and ensure Problem Management timelines are met. Process any combination + of reports which may include: customer complaints, material review board process, supply and equipment + problem deficiency reports. + Serve as point of contact for validation and implementation plans. Coordinate, assign, and track equipment + preventive maintenance schedules and validations. + Write and maintain departmental operating procedures to assure compliance with regulatory agencies. Consult with technical team leads and subject matter experts to ensure accurate and complete documents. May assist Education Department in development or revision of Training Implementation Plans. May perform annual review of procedures and version control. + Archive departmental records in accordance with guidelines and AABB Standards. + Pay Information: $60-75k (depending on experience and qualifications) + Shift Information: Day Shift **_WHAT YOU NEED TO SUCCEED (Minimum Qualifications):_** + _Education: Bachelor’s degree in Science or related field required. Technical training as MT / MLT / BB is desired._ + _Experience: Minimum 3 years blood bank, transfusion service, pharmaceutical, or biomedical laboratory experience or equivalent combination of education and related experience required. Blood center experience, training and quality assurance experience preferred._ + _Management Experience: N/A_ + _Skills & Abilities: Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and recommend appropriate solutions and ability to assimilate information quickly is required. Excellent written and verbal communication skills and ability to deal with all levels of staff is required. Working knowledge of word processing, spreadsheet, database applications; presentation applications preferred. Ability to work on a team._ + _Travel: May involve some travel._ **_BENEFITS FOR YOU:_** We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition **_Apply now! Joining our team will provide you with the opportunity to make a difference every day._** _The American Red Cross is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._ ​ AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)